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Help Center

Businesses & Travelers

Businesses & Travelers

Learn how to use Travel Options to save big on all your future trips

Creating a Vacayz Account

Why do I need an account?

Could I have a business account and a personal account?

Does creating a Vacayz account cost money?

How do I create a Vacayz account?

Managing Your Account

Where can I view the balance of my purchased Travel Options?

Where can I view my purchased Travel Options?

About Travel Options

What are Vacayz Travel Options?

How are Travel Options Calculated?

How do Travel Options work?

Searching for Travel Options

I can’t find the destination I am looking for

How do I search for a specific destination?

Purchasing Travel Options

Are there any service fees?

How can I benefit from purchasing Travel Options?

Who do I pay when purchasing a Travel Option?

Will the down payment I paid be deducted from the total booking cost?

Is there a limit to the amount of Travel Options I can purchase?

How do I purchase Travel Options?

Can I buy more than one Travel Option from the same hotel?

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Using Travel Options

Do Travel Options expire?

Who do I pay the remaining balance to?

Will the estimated booking price change upon fulfillment?

Can I use my Travel Options for something other than booking hotel rooms?

Do I have to use all my Travel Options at once?

How do I redeem a Travel Option?

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Changes and Cancellations

Can I use Travel Options if my plans change?

Are Travel Options refundable?

What is the cancellation policy?

Can I transfer my Travel Options to someone else?

What if the hotel is fully booked when I want to complete my reservation using Travel Options?

Can I change the destination of my Travel Option?

My travel Option is about to expire, and I haven't used it yet. What can I do?

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Insurance

What does the Vacayz insurance policy include?

Does Vacayz offer other forms of travel insurance?

Travel Options seem very interesting, but can I trust this?