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Help Center

Hotels

Hotels

Learn how to use Travel Options to generate a steady flow of income

Creating a Vacayz Account

How do I create a Vacayz account?

Does creating a Vacayz account cost money?

Listing Your Property

Does listing my hotel on Vacayz cost money?

How do I get help onboarding my hotel?

How long does it take to get my hotel approved?

What happens after I list my hotel?

How do I list my hotel on the Vacayz marketplace?

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About Travel Options

What are Travel Options?

How do Travel Options work?

Managing Travel Options

Where can I view the expiration dates of my Travel Options?

Where can I view the balance of my sold Travel Options?

Where can I see the Travel Options I sold?

Selling Travel Options

Is there a limit to the amount of Travel Options a guest could purchase?

Are there any service fees?

Can a guest buy more than one Travel Option for one hotel?

Who do guests pay when purchasing a Travel Option?

Redeeming Travel Options

How long are Travel Options Valid for?

Do Travel Options Expire?

Can guests use Travel Options for something other than room nights?

Can guests split travel options and use them separately?

How do guests redeem my Travel Options?

Who do guests pay the remaining balance to?

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Changes and Cancellations

What if the dates the guest wants are fully booked?

What is the cancellation policy of Travel Options?

Can guests sell their Travel Options back to Vacayz?

Who is responsible for booking modifications?

Do I need to reimburse guests if they cancel or don't use their Travel Options?

Can guests extend their unused Travel Options?

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Payments and Taxes

What happens to my payout if I cancel my guest’s reservation?

When will I get my payout?

How does the payment process work?

Creating Travel Options

Can I blackout dates for my hotel?

How is the estimated booking price calculated?

How are Travel Options calculated?